Hi! My name is Protector. I am always here to protect you.
Protector
This is a 3 in 1 product:
1. A long-term psychological tool for adults to use with children. Each box contains 8 scenarios that children commonly face in every day life.
2. A fun, creative DIY dragon or unicorn kit, which also acts as a bonding activity between adults and children.
3. Additional resources written by Dr Catherine Reading (these an be found on the members' area).
Magical Minds gives you access to knowledge and advice on a general basis, not for individual and personal cases. Always seek professional, medical help if you think a child you know needs further support.
Returns Policy
We offer a 14 Day Money Back Guarantee on damaged artwork when you buy online through mymagicalminds.com.The buyer is not liable for the cost of the return shipping to Magical Minds. Please contact info@mymagicalminds.co.uk if you have any questions.
Magical Minds ("we" and "us") is the operator of (https://www.mymagicalminds.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 P.O. Box Shipping
Magical Minds will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
3.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Magical Minds encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Magical Minds at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at info@magicalminds.co.uk
The simple expression of creativity through the design of your child's dragon plays a huge role in all developmental areas of children's well-being and, due to the nature of the higher-order thinking skills required, can begin to unlock their imagination.
The Magical Minds therapeutic tool is simple to create (follow the instructions, glue and stick!) and can be easily accessed by children of any age and ability. The non-threatening action of speaking and listening makes this tool the most inclusive therapeutic tool on the market.
This product includes;
- A build your own kit
- Examples of how to use your kit
- Conversation starters
- How to use compassion training from Dr Catherine Reading, a chartered clinical psychologist.
